Merchant Opening Supervisor

  • Lieu de travail Dakar, Sénégal
  • Date d'expiration 02 Juin
  • Secteur d'activité | Distribution, Commerce
  • Nombre de postes 01

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it

We’re looking for a Merchant Opening Supervisor who’s resourceful, determined, tenacious, diligent, and excited about getting things done. You'll be responsible for managing the roll-out of merchant products and supervising merchant activities throughout our field locations as we rapidly scale our business in Senegal.

In this role, you'll:

  • Support the merchant strategy in specific locations within Senegal and ensure activities align with quarterly objectives
  • Support in growing our operational activities - figuring out how we grow our merchant customer base day after day
  • Support in hiring, training and managing merchant team members

Tasks include:

  • Onboarding merchants and ensuring they understand how to use the product
  • Monitoring merchants’ portfolio and performances
  • Contacting and visiting merchants regularly and especially when their volume of activity drops
  • Processing merchants settlements and requests
  • Talking to users — interview people about their needs and problems with regards to payment merchant and financial services
  • Increasing update of the merchant product by Wave users
  • Ensuring quality service for all users of Wave's merchant product
  • Reporting bugs detected to engineers
  • Working closely with New accounts, Product, Growth, Support and Agent Management teams for merchant
  • Coordinating with the Marketing team the implementation of promotions, events and BTL activities at merchants
  • Working on flexible hours, on weekends, evenings, and statutory holidays if required
  • Writing daily notes about activities

Key details

  • Location: within Senegal, the region varies
  • This is a Fixed Term contract with 2 months probation.
  • Work authorization in Senegal required
  • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
  • We pay 100% of your health care insurance premium cost for yourself and your dependents.
  • We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
  • We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
  • Airtime reimbursement
  • Free food and a beautiful office space


  • 2+ years of experience conducting field-related merchant activities, including acquiring and onboarding merchants
  • Fluent in French and Wolof
  • 1+ years of experience supporting customers, preferably in the financial industry
  • Willingness to have a flexible working schedule like working on weekends, evenings, and statutory holidays if required.
  • Strong oral and written skills
  • Proficiency with computer & android phones
  • Strong knowledge of the merchant ecosystem will be an added advantage.
  • Proficiency in English will also be an added advantage

You might be a good fit if you

  • Are proficient in English
  • Have a strong knowledge of merchant ecosystem
  • Demonstrate tenacity and a willingness to go the distance to get something done
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination
  • Are excessively detail-oriented and seek to achieve excellence in everything you do
  • Are client-oriented and have strong organizational and interpersonal skills
  • Are a diplomatic speaker
  • Have teamwork spirit
  • Are self-motivating with a focus on self-improvement

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
  • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.

How to apply

Fill out the form below, and upload a resume in English.

Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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