Service Delivery Director (Responsable des Operations)

Présentation de l’entreprise 

Grande Multinationale dans le secteur de la Télécommunication.

Missions du poste

Ensure service delivery execution;

Responsible for supporting services sales;

Maintain a pleasant and productive environment for individuals and own organization;

Drive performance & competence management;

Handle dimensioning and staffing needs in accordance with company policy;

Manage and keep accountability for services financial targets.

Profil recherché

Education: M.Sc., MBA, or equivalent through experience;

10 years of experience in Telecom sector in management, customer facing leadership position; 

5 years financial / people management experience;

Technical domain experience in Radio/Microwave/IP welcome;

Deep understanding of Network rollout, Optimization and Customer Support process, models